Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Fabric paints that have been opened or used cannot be returned. If you wish to return an item, you must initiate the return process within 30 days of receiving your order. After this period, we may not be able to accommodate your request.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please ensure that your email is clear and contains all necessary information to expedite the process.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different color or size, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos if possible. We will assess the situation and may offer a replacement or refund based on our evaluation. Claims for damaged or defective items must be made within 7 days of receiving your order.
Final Notes
By making a purchase on spiritedhues.com, you agree to abide by this Return and Refund Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on our website. It is your responsibility to review this policy periodically for any updates. If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us via email.